Policies and Procedures
| Please read carefully our Office
Policies and Procedures. If you require clarification or
have any questions, please consult with our receptionist.
In an ongoing effort to serve our patients more effectively
and efficiently, we have established the following policies
and procedures and specific hours for specific procedures
Special Appointments, Exams
and Ancillary Services
"Special" appointments are more involved, and / or require
specially trained technicians or practitioners, and thus
require more human resources. These include appointments
for consultations, nutritional exams, initial medical
exams / assessments or laboratory assessments. . Due to
their comprehensive and time intensive nature, these appointments
are booked during special hours so that doctor will have
the necessary time to meet your needs. Please understand
that it may not always be possible to book a special appointment
at the same time as your normal appointment.
Appointments for Treatments
Appointments for treatments only, such as medical treatments,
nutritional treatments, etc., are scheduled during our
preferred treatment hours whenever possible. These hours
allow for minimal interference with most of our clients’
work schedules while they are undergoing the most intensive
part of their treatment programs. During these preferred
treatment hours, appointments are limited to treatment
only (in all but emergency situations) in order to maximize
efficiency and to minimize impositions to those whose
care necessitates frequent treatment. Therefore, we must
insist that if a new challenge or complication has arisen
since your upcoming appointment for "treatment only" was
booked, please notify us in advance, so that we may re-arrange
your appointment in order to accommodate your special
needs. This will allow the doctor and our staff sufficient
time to provide you with appropriate care while preventing
any impositions to other clients.
Due to the comprehensive and integrative nature of our
approach, it is common for us to study and analyse your
case (history, consultative notes, emails, voice-mails,
diet, activity and symptom records, test results, etc.)
between and/or before your office visits. This will be
done whenever necessary and possible to ensure proper
briefing and the most effective use of your visits to
our office. You will be billed accordingly to the time
spent on analysing your case and determining the most
beneficial clinical approach.
We realize when it comes to your healthcare, and unlike
most health care offices, we encourage your active participation
in your care. Therefore, we will be happy to review any
collateral materials you bring or send in that you would
like your provider to study and this will be considered
and billed as part of your case analysis.
Telephone and Online Consultations
Fees for telephone and online consultations are billed
the same way in-office consultations are. All fees for
consultations are based on the amount of time required
to review your case file and conduct your consultations.
"An ounce of prevention is worth many pounds of cure"
Our office commitment is to remove the causes of illness
and premature aging in preference to just treating the
symptoms wherever possible. In an effort to identify the
cause or causes of your health condition, the doctor will
first conduct a consultation, examination and any other
assessments indicated (lab, nutritional, stress, etc.).
If at the end of your evaluation the primary care provider
you have seen feels you will respond favourably to care
at this office, she will prescribe a course of care, which
will usually include a combination of educational material,
specific therapies, consultations and then subsequent
re-assessments and re-examinations. These re-assessments
and re-examinations are crucial to the doctor's ongoing
evaluation of your response to the prescribed program.
They provide the objective feedback on your health condition,
which is necessary for the doctor to distinguish whether
changes to your program are indicated at that time. Both
common sense, reflection and scientific analysis have
long since revealed that which should be obvious; the
fact that the overt symptoms (e.g. pain), which eventually
motivate the individual to seek the advice of a health
professional, are simply the obvious and eventual manifestation
of a more subtle, longer term sequence of changes in the
body's health state. This means that your more obvious
symptoms of disease will often clear long before their
cause has been removed or effectively managed. Our conscientious
physician’s and clinical staff endeavour to attend to
these underlying causes in addition to the symptoms, which
they have precipitated.
It is with the above in mind that your appointments
will be scheduled from examination and assessment through
to your next re-examination and re-assessment. The length
of time between re-evaluations will vary with the nature
of your health goals and the severity of your condition.
All anticipated consultations and treatments between your
re-evaluations would be booked in advance. This not only
ensures that you receive the appointment times which suit
you best, but it facilitates follow through on your prescribed
program and subsequently improves the results achieved.
This procedure also serves to reduce the strain on our
staff and other clients; which attempts to accommodate
short notice appointment requests often create. We prefer
to limit those occasions to emergency situations. We do,
however, understand that there are times when circumstances
necessitate appointments on short notice and we are committed
to doing our very best to accommodate such requests. Our
multiple primary care provider staff has been designed
for just such purposes, and we ask that you understand
this in the event you are scheduled with another provider
on staff other than your supervising practitioner.
Our client’s health is not a matter we take lightly. Our
commitment is to help you to achieve your desired outcomes
with respect to health. This necessitates that your health
be given a high priority. It is with this in mind that
we discourage appointment changes in all but the most
exceptional situations. Following through on your consultations,
as scheduled, will ensure that you get the support you
need to achieve your health goals. Years of experience
with thousands of patients has proven that patients who
keep their appointments as scheduled and allow us to support
and coach them, get far better results. We will always
strive for the most efficient and cost-effective approach
to the management of your health challenges.
Please note that if you need to change an appointment
for any reason, we reserve the right to charge for that
cancellation with less than 24 hours notice.
We regret to enforce this policy; however, with the rising
costs of healthcare and in our effort to keep our fees
fair and reasonable, we have been forced to implement
such a policy. We sincerely appreciate your effort in
helping keep our fees down by providing us the courtesy
of notifying us if a commitment to an appointment cannot
Note: Leaving a message on our
answering machine on the weekend for a Monday appointment,
does not allow us proper time to re-book that appointment
for anyone else.
If the appropriate cancellation
notice is given, there will be no charge for the missed
appointment. If you cancel your appointment without sufficient
notice for us to schedule someone else in the time slot
we reserved for your care, you will be billed.
Services and Products:
Many of the services and products we provide, and / or
recommend, are not covered by traditional medical or health
insurance and / or benefits. Although we only employee
treatments, therapies and diagnostic approaches we feel
represent the most efficient and effective way to restore
and maintain health, many of these would be considered
as "experimental", "unproven" or not of the consensus
of medical opinion. We will inform you of those products
and services that are not covered should we feel they
are necessary in our approach to improving your health.
By choosing to be a patient at our office, you are financially
responsible for any service or product not covered by
insurance. If you have any financial concerns about the
cost of your care, please discuss them with one of our
financial counsellors right away.
However, with that said, we know
that is the reason many of you have decided to partner
with us in improving your health. We feel we offer the
best of conventional and complementary medicine in an
integrated approach that is wholistic, patient centred
As a patient, you have the right to know and understand
the risks and benefits of every procedure and treatment
you undergo. This is termed Informed Consent. We have
a full-disclosure policy in this office and will happily
discuss any of your concerns, needs or questions in this
area. Many of the assessments, treatments and approaches
used in this office are not endorsed nor approved by the
FDA (Federal Drug Administration), the AMA (American Medical
Association) or any other governing or legislative body.
Rather than making you sign another form every time we
recommend a procedure, treatment, etc . . . . we ask that
you take personal responsibility in letting us know if
you have any questions or concerns. We will assume that
if you verbally agree and / or willingly participate in
a procedure, treatment, assessment, etc . . . . that you
where made appropriately aware of the risks and benefits
involved. It is your right to refuse, or accept, any treatment
or service, so, if you feel uncomfortable and need more
information in order to exercise your right, and then
let us know immediately.
Fees for services are due the day that the service has
been provided and/or products have been provided.
For the specific fees for the
various services, please consult the fee schedule, which
you will receive on your first visit to our office. If
you foresee any challenges financially, on review of this
schedule, be sure to address them with our financial coordinator.
For more information on our billing
and insurance policy, click here.
Exceptional quality and service in the delivery of health
services and products is our goal. If through the course
of your care you feel at any time that your needs have
not been heard, attended to appropriately or handled with
consideration and efficiency, we encourage and welcome
your constructive feedback. Please participate to the
greatest extent possible in our programs and help us to
serve you to the best of our ability. We welcome the opportunity
to learn through our client’s experiences and we enjoy
the evolution, which results!
Thank-you for choosing our office
as part of your health team and we welcome you to ours.